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FAQ
Frequently Asked Questions
How Surf Smart Protects and Helps Me?
When you open any website directly, there is easy way to detect your real IP address and, consequently, your location. So, your Internet Service Provider (ISP) and site owners know where you are from and who you are. But, as opposed to this, when you open website while being connected to Surf Smart there is no way to detect your real IP, but only IP of one of our servers. This way nobody knows who you are and what your location is. Your ISP can’t track your moves. You are able to browse the Internet securely and anonymously.
All data between you and Surf Smart servers are encrypted, so nobody can track your traffic and online activity between you and our servers, even your ISP.
What is a VPN?
A Virtual Private Network (VPN) connects two computers safely, securely and privately over the internet, even though that is a public network. VPN creates a tunneling. It’s some kind of secure and encrypted tunnel in the internet through which the data is to be sent and received. VPN hides your IP address and replaces your IP address by IP address of VPN server. With a VPN your ISP won’t be able to see what you’re doing and visiting.
Will Surf Smart VPN slow down my internet connection?
Yes, you may notice slowing down of your internet connection because all your data additionally flows through one more server (Surf Smart VPN Server) and is encrypting which also take some time. You may also notice slowing down in case VPN server you trying to connect is too far away from your current location or it is overloaded. In this case we recommend you trying several VPN zones around you starting from ones which are closer to you.
The speed with your ISP provider will also affect the speed of a VPN connection.
Is It Legal to Use a VPN?
Yes, it is. When used for legal purposes, VPN is legal in most countries.
What is Surf Smart VPN?
Surf Smart VPN is service which gives you access to our VPN network (VPN is Virtual Private Network or `Network over Internet`). All transferred data are encrypted, so there is no way to define what kind of data is transferring. Transferred data packets are useless for `listeners` because packets are encrypted.
Can I connect to my account from more than one computer?
Yes, with Surf Smart VPN service you are able to use it from as many different devices and computers as you want. You must not exceed 3 simultaneous connections. In other words, only 3 devices can be connected to Surf Smart VPN service at the same time.
What are the System Requirements for Surf Smart VPN?
You don’t need a powerful PC to install a Surf Smart VPN. Surf Smart VPN tool has minimal space and memory requirements. A normal PC with an existing internet connection.
I've got "Authentification failed" error when trying to connect VPN
You’re using your website login/password.
Solution: Please use your VPN User / VPN Password instead.
2. Your current subscription is a FREE TEST subscription and your data transfer limit exceeded or your FREE TEST subscription is expired.
Solution: You need to have a subscription with active status in order to use Surf Smart VPN. You can check your current subscriptions statuses on your Billing account. You can purchase a new subscription on the Prices page.
3. Your current subscription is a paid subscription and expired.
Solution: You need to have a subscription with active status in order to use Surf Smart. You can check your current subscriptions statuses on your billing account. You can purchase a new subscription on the Prices Page.